Question 1

How do I reset my password?

Accepted Answer

Use the forgot password link on the login screen. The reset email arrives within a few minutes; check your spam folder if it does not.

Question 2

Where can I see my conversation transcripts?

Accepted Answer

In the Conversations section of your dashboard. You can filter by date, by lead score and by page, and export what you need.

Question 3

How do I add someone from my team to the dashboard?

Accepted Answer

From account settings. Adding team members does not change your bill.

Question 4

How do I re-train the chatbot after updating my website?

Accepted Answer

Trigger a re-crawl from the dashboard, or set an automatic refresh interval so it happens on its own.

Question 5

How do I pause the chatbot temporarily?

Accepted Answer

Switch it off from the dashboard. The widget stops appearing immediately and you do not need to remove the script from your site.

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