Help for setup, billing, and everything in between.
Whether you are launching your first bot or tightening an existing workflow, this page gives your team a cleaner path to answers, troubleshooting, and hands-on support.
Choose the right help lane
Start with the topic that best matches your blocker or enquiry so the team can respond faster.
Bot Setup
Get help with onboarding, domain mapping, chatbot launch, and first-time configuration.
Billing & Plans
Questions about pricing, invoices, renewals, upgrades, and usage-related limits.
Technical Issues
Troubleshoot response quality, integrations, widget behavior, analytics, and API issues.
Contact Information
Submit a Support Request
Share enough detail for the team to understand your issue or enquiry and guide you to the next step.
Frequently Asked Questions
How do I customize my chatbot?
Open the customization page to update the bot title, avatar, language, model, and UI colors.
How do I add knowledge base data?
Go to Knowledge Base, add entries with titles and content, and the chatbot will use them for retrieval.
How do I change pricing plans?
Visit the pricing page and choose the plan that matches your traffic, features, and support needs.
Why is my chatbot not responding correctly?
Review the prompt, selected model, and knowledge base content first, then check whether the bot is assigned to the correct domain.