01Overview
This Refund Policy describes the circumstances under which MagicWorks IT Solutions Pvt. Ltd. ("MagicFlow AI", "we", "us") will provide refunds for subscriptions to the MagicFlow AI service at https://www.magicflowai.io/.
Effective Date: 17th June 2026 | Last Updated: 17th June 2026
02Refunds Not Available
Refunds will not be provided in the following cases:
- Account suspension or termination due to violation of our Terms of Use or Acceptable Use Policy.
- Reasonable temporary downtime within our published uptime commitment.
- Pro-rata reductions in messages used during a billing period.
- Overage charges incurred (these reflect actual usage).
- Add-ons and custom services that have been delivered.
- AppSumo Lifetime Deal purchases (governed by AppSumo's own 60-day refund policy).
03How to Request a Refund
To request a refund:
- Email support@magicflowai.io with subject line "Refund Request".
- Include your account email, billing email if different, payment reference, and reason for refund.
- We will acknowledge your request within two (2) business days.
- We will process eligible refunds within seven (7) to ten (10) business days.
- Refunds are credited to the original payment method. Refunds via Razorpay typically reflect in your account in five (5) to ten (10) business days after processing.
If your refund is not received within fifteen (15) business days after our confirmation, please first check with your bank or card issuer, then contact us at support@magicflowai.io.
04Disputes
If you disagree with our refund decision, you may escalate the matter to our Grievance Officer at grievance@magicflowai.io. Disputes are governed by the dispute resolution clauses of our Terms of Use.
05Goods and Services Tax
Refunds include the principal amount paid. GST refunds are processed in accordance with the Indian GST Act and applicable rules. We will issue a credit note in line with GST regulations where required.
06Changes to this Policy
We may update this Refund Policy from time to time. Changes will be effective from the date of publication. The most current version is at https://www.magicflowai.io/refund-policy. Changes do not affect refund requests made before the change date.
07Contact
- Email: support@magicflowai.io
- Grievance Officer: grievance@magicflowai.io