Refund Policy
This page explains how refund-related requests are handled for MagicFlow AI subscriptions and billing disputes.
General Refund Approach
MagicFlow AI is a software subscription service. Refund requests are reviewed based on plan type, billing date, usage, and whether the service has already been substantially consumed.
Subscription Charges
Recurring subscription fees are generally non-refundable once a billing cycle has started, unless otherwise required by law or explicitly agreed in writing.
Duplicate or Incorrect Charges
If you believe you were charged in error, billed twice, or charged after an unintended renewal, please contact us promptly so we can review and resolve the issue.
Refund Review Window
Requests should be submitted as soon as possible after the charge date. Faster reporting helps us investigate billing events and provide a fair resolution.
Approved Refunds
If a refund is approved, it will be processed back to the original payment method. The time it takes to appear in your account may depend on your bank or payment provider.
How to Request Help
To request a billing review or refund consideration, contact our support team with your account email, payment date, and a brief description of the issue.