01Overview
This Cancellation Policy explains how you can cancel your MagicFlow AI Subscription, what happens after cancellation, and our data retention practices following cancellation.
Effective Date: 17th June 2026 | Last Updated: 17th June 2026
02Right to Cancel
You have the right to cancel your Subscription at any time, for any reason, without penalty. There are no long-term lock-in contracts. Cancellation does not trigger any termination fees beyond the loss of access at the end of the current billing period (subject to the Refund Policy).
03How to Cancel
Through your dashboard: The fastest way to cancel is through your MagicFlow AI dashboard:
- Log in to https://www.magicflowai.io/login
- Navigate to Settings > Subscription
- Click "Cancel Subscription"
- Confirm the cancellation
By email: Alternatively, you can email support@magicflowai.io with the subject line "Cancellation Request" from the email address associated with your account. Please include your account ID. We will process the cancellation within two (2) business days.
Cancellation confirmation: You will receive an email confirmation once cancellation is processed. Please retain this email for your records.
04Effective Date of Cancellation
Monthly subscriptions: Cancellation takes effect at the end of the current billing month. You retain full access to the Service until the end of that month, after which the Account moves to free-trial-like degraded mode (no UTM tracking, no CRM routing, limited daily messages).
Annual and two-year subscriptions: Cancellation does not entitle you to an automatic refund. The Service remains active until the end of the prepaid Subscription Term. If you want a prorated refund, the Refund Policy applies.
Cancellation of cancellation: If you cancel and change your mind before the end of the billing period, you may re-activate the Subscription from your dashboard without losing any data or settings.
05What Happens After Cancellation
Access to the Service: After the end of your paid Subscription Term, your dashboard remains accessible in read-only mode for thirty (30) days to allow data export. After this period, the dashboard is locked but the data is retained per the schedule below.
Chatbot widget: The MagicFlow AI chatbot widget on your website will continue to function in degraded mode (limited features, no UTM tracking, no CRM routing) until the end of the billing period, after which it stops responding to visitors. You are responsible for removing the widget script from your website if you no longer wish to use the Service.
Data retention after cancellation:
- 30 days: read-only access to dashboard; data export available.
- Day 31 to 90: soft delete; data is retained but not accessible. We may restore the account if you re-subscribe.
- Day 91 onwards: data is scheduled for permanent deletion, completed in our next data purge cycle (typically within 30 days). Note: certain data may be retained longer where legally required (e.g., billing records for 8 years under tax law).
Backups: Backup copies of your data may exist in our backup systems for up to thirty (30) days following permanent deletion, after which they are also removed in line with our backup rotation.
06Data Export Before Cancellation
We encourage you to export your data before cancellation. You can export:
- Conversation transcripts.
- Lead data.
- Analytics reports.
- Configuration and knowledge base content.
Data export is available from your dashboard at any time during your Subscription Term and during the 30-day read-only window after cancellation.
07Account Reactivation
You may reactivate a cancelled Subscription within ninety (90) days of cancellation by logging in and selecting a new plan. Your data and configuration will be restored. After ninety (90) days, reactivation is not possible because the data may already be deleted; you will need to create a new account.
08Cancellation by Us
We may cancel or suspend your Subscription if you materially breach our Terms of Use, Acceptable Use Policy, or applicable law. In such cases:
- We will provide notice and a reasonable opportunity to cure, where appropriate.
- For serious or repeated breaches, we may cancel immediately.
- Prorated refunds may or may not be available, depending on the reason for cancellation.
09Effect on Partner Programmes
If you are enrolled in an Agency, Affiliate, or Brand Ambassador Programme, cancellation of your MagicFlow AI Subscription may affect your participation. Please refer to the Partner Programme terms for details. Commission payments earned before cancellation are paid out per our normal schedule, provided you have not violated the Partner Programme terms.
10Cancellation of Free Trial
To cancel a free trial, you can simply not provide payment information at the end of the trial period; the trial will expire and your account will move to degraded mode. You can also cancel the trial proactively from your dashboard. No refund is needed because no payment has been made.
11Refunds
Refunds, where applicable, are governed by our Refund Policy at https://www.magicflowai.io/refund-policy.
12Contact
- Cancellation requests: support@magicflowai.io
- Grievance: grievance@magicflowai.io