Your content, your words
Upload a source document or paste text directly. Content is stored as editable blocks, so you can correct anything before it goes live.
Website AI support
A knowledge base chatbot for your website
Upload your documentation and MagicFlow AI answers customer questions from it around the clock, matching on meaning rather than keywords, in more than 30 languages.
Fundamentals
What is a knowledge base chatbot?
An AI assistant that reads your documentation and answers customer questions from it instantly, at any hour.
What it does
- Reads the documentation you upload
- Finds answers by meaning, not keyword matching
- Answers customer questions in seconds
- Picks up new documents as soon as you add them
- Handles 30+ languages automatically
- Works around the clock on your website
- Says when it does not know, and offers a ticket
- Routes anything complex to a human
The impact
A well-stocked knowledge base typically answers around 90% of incoming support questions without anyone stepping in. Your support team stops retyping the same six answers and handles the cases that genuinely need judgement.
Your website starts answering for itself. Customers get what they came for in seconds instead of waiting on an email, and the questions that do reach your team arrive with the full conversation attached.
Anything your documentation does not cover becomes a support ticket rather than a guess.
Getting started
Seven steps to a live knowledge base chatbot
Under an hour of actual work, and no coding at any stage.
- 1
Sign up and connect your website
Create your account, add your website domain, copy the embed snippet and paste it before the closing body tag.
5 minutes - 2
Add your knowledge base
Upload a source document or paste your content directly. Each piece is converted into editable blocks you can review before saving.
10 minutes - 3
Content is indexed
Every block is converted into a vector embedding and stored, so the chatbot can retrieve it by meaning rather than exact wording.
2-5 minutes - 4
Customise the chatbot
Set your logo, colours, launcher position, welcome message and tone, along with the widget size for mobile.
10 minutes - 5
Test and refine
Ask the questions your customers actually ask, check the answers against your documentation, and tighten any content that retrieves poorly.
15 minutes - 6
Go live
Publish the chatbot on your site, choose how the launcher appears, and enable the alerts you want your team to receive.
5 minutes - 7
Monitor and improve
Review real conversations, see which questions come up most, and add documentation wherever the chatbot had to escalate.
Ongoing
Real impact
Before and after
What typically changes for a support desk once the website can answer for itself.
| Measure | Without a knowledge base chatbot | With one |
|---|---|---|
| Support tickets a day | 80+ | 8 |
| Resolved without a human | 5% | 90% |
| Response time | 2-4 hours | Seconds |
| Support staff needed | 6-8 people | 1 person |
| Customer satisfaction | 62% | 94% |
| Monthly support cost | ₹3.2 lakh | ₹40,000 |
Features
What the knowledge base chatbot can do
30+ languages
Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati and more, alongside English, detected automatically per visitor.
Semantic retrieval
Questions are matched against your content by meaning using vector search, so a customer phrasing it their own way still finds the answer.
Instant updates
Add new documentation whenever you like. It is indexed on save and available to the next conversation. No retraining, no rebuild.
Conversation analytics
See which pages produce conversations, how sessions convert to leads, the split by device and source, and filter it all by date.
CRM delivery
HubSpot, Zoho CRM, Salesforce and Google Sheets directly, and anything else through a webhook, with the full transcript attached.
Use cases
The questions it takes off your desk
The same handful of questions, asked hundreds of times a month, on three kinds of website.
SaaS product website
- How do I reset my password?
- Does it integrate with Salesforce?
- What does it cost?
- How do I export my data?
- Is there a free trial?
E-commerce website
- What is the shipping cost?
- Can I return an item?
- Do you have this in size M?
- How long does delivery take?
- Which payment methods do you accept?
Services website
- What services do you offer?
- How much does it cost?
- What is your response time?
- Do you work in my area?
- Can I get a quote?
Outcomes
What it delivers
90%
Resolved automatically
Support questions answered without a human touching them.
Seconds
Response time
Answers arrive while the customer is still on the page.
94%
Satisfaction
Customers get what they came for on the first try.
-70%
Cost reduction
Support budget spent on judgement, not repetition.
Questions
Knowledge base chatbot FAQs
Put your documentation to work
Stop losing customers to slow support. Instant answers from your own content, at any hour, with the setup worth ₹5,000 included.